Portrait of two happy car sales consultants working inside vehicle showroom.

Coronavirus Information & FAQ
Your Health is Priority #1.

During these uncertain times, we know that you must have a lot of questions. At Sudbay Chrysler Dodge Jeep Ram, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to our Jeep dealership in Gloucester, MA, at your earliest convenience.

Is Sudbay Chrysler Dodge Jeep Ram Open Right Now?

While the physical Sudbay Chrysler Dodge Jeep Ram building is currently closed to the public, our business is just operating a bit differently.

We are doing this in accordance with the stay-at-home order for the state of Massachusetts. During this time, we encourage you to start the car-buying process online. You're welcome to contact Sudbay Chrysler Dodge Jeep Ram via email, or you can give us a call at (978) 381-3588. While we're not permitted to complete any paperwork or offer any test-drives or deliveries for the time being, you can still get in touch with our sales team.

Can I Buy a Car from Sudbay Chrysler Dodge Jeep Ram Right Now?

Sudbay Chrysler Dodge Jeep Ram is committed to serving the local Gloucester community any way we can during this pandemic. Per current orders, we are not permitted to complete any paperwork for car sales at this time. However, a member of our management team is available via email, phone and text to assist you with all your new Jeep and used car needs. We look forward to offering vehicle test-drives, sales and deliveries as soon as we are allowed and our showroom reopens.

Are Car Dealerships Essential in Massachusetts?

Since auto repair shops are essential businesses in Massachusetts, Sudbay Chrysler Dodge Jeep Ram is open and accepting service appointments right now.

Our Gloucester service center is fully staffed and ready to tend to all your routine and critical auto repair essentials. Our Chrysler, Dodge, Jeep and Ram sales center is currently closed as we adhere to local advisories.

Is Sudbay Chrysler Dodge Jeep Ram Open for Service?

Yes, Sudbay Chrysler Dodge Jeep Ram is open for service. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our Jeep service center in Gloucester, MA, for reliable auto repairs nearby. We can take care of Jeep oil changes, Ram brake repairs, Dodge battery replacements and more! During this time, we're making it so you can get the auto repairs you need while maintaining safe social distancing. We're providing a 24/7 key drop-box for those dropping their vehicles off for service. If you have any questions about the current Sudbay Chrysler Dodge Jeep Ram hours or services being provided, don't hesitate to call (978) 381-3639.

What Are the New Sudbay Chrysler Dodge Jeep Ram Sanitation Measures? 

Here at Sudbay Chrysler Dodge Jeep Ram, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we've taken additional measures to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

-Cleaning all courtesy vehicles between each use.

-Making our drop box available 24/7, allowing those dropping their vehicles off for service to avoid direct human contact.

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please contact Sudbay Chrysler Dodge Jeep Ram if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We're committed to serving the Gloucester community any way we can!